Our return policy covers the first 7 business days of your item arriving. If it has been 7 business days since arrival of the item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customers are expected to send their returns via a reliable shipping method if the return reason is due to an error (Purchasing by mistake, wrong size/item). After the item has been received we will endeavour to process the return within 7 working days and credit the payment method accordingly.

Personalised, sourced, custom and made to measure items are non-returnable. 

Additional non-returnable items:
Gift cards

Any item not in its original condition, is damaged or missing packaging for reasons not due to our error
Any item that is returned more than 7 days after delivery.

Please do not send your purchase back to the manufacturer.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We will replace items if they are defective or damaged due to shipping & handling or the customer has purchased the wrong size. If you need to exchange it for the same item, you are expected to send the item(s) via a reliable shipping method. Send us an email at and send your item to:

Zino Designs

Mikar Business Park,

Northolt Drive,



United Kingdom